Terms of Service

Effective date: 10 September 2026

Welcome to STRAND. This website is operated by Yiwu LinkCreation Supply Chain Management Co., Ltd, which is also the seller for the orders these terms cover ("STRAND", "we", "us"). These terms set out the rules that apply when you enquire, purchase goods or receive related services through STRAND.

1. Scope and who we sell to

STRAND serves companies, sole traders and other customers buying for business purposes. Whoever places an order must have the capacity to contract and the authority to act for their company or business. Please give us accurate contact details, your intended use, and the delivery and customs information we need.

These terms apply to purchase orders raised through enquiries on this website and confirmed in writing by both parties, and to other sales channels where these terms were provided to you before the contract was formed. Where a transaction is a consumer transaction under applicable law, rights that cannot be excluded or limited are unaffected.

2. Product information and quotations

Product photographs, descriptions and indicative prices are there to help you select. The style, material, dimensions, colour, workmanship, quantity, packaging and acceptance requirements that actually apply must be agreed before the contract is formed and recorded in the quotation, order or sample record confirmed by both parties. Any tolerance or reasonable variation must be disclosed in advance and comply with the law and the agreement between us. We deliver goods that conform to what was agreed.

Test reports, certifications and performance statements apply only to the product, batch and test items they cover. If you need a specific material, test, label or destination-market requirement, raise it before the contract is formed so that both sides can confirm whether it can be met and on what basis.

A formal quotation states the currency, pricing unit, quantity, minimum order quantity, mixed-order conditions and the scope of charges. Unless the quotation says otherwise, it is valid for 7 calendar days from the date of issue. Freight, taxes and additional service charges not expressly included in the total are set out and confirmed before the order is formed.

3. How an order is formed

Submitting an enquiry or a sample request, or receiving an automatic acknowledgement, does not by itself form an order. An order is formed when both parties have confirmed the products, price, quantity, payment and delivery arrangements and have signed an order document or accepted it clearly in writing. Where a formal offer is validly accepted, or where the law or a valid agreement provides that a contract has been formed, the order takes effect accordingly.

Please check every detail before accepting a quotation or an order. We provide or confirm the trading terms and specific policies that apply and keep the relevant versions on record. Where stock, feasibility of customisation or any other precondition needs confirming, we say so before the contract is formed. We do not add conditions to an order after it has been formed.

4. Payment

The accepted payment methods, the receiving entity, currency, payment split, payment milestones and any charges are those confirmed in the quotation or order before the contract is formed. As a rule we arrange procurement or production once we have received the payment the order requires, and collect the agreed balance before shipment, unless validly agreed otherwise in writing.

If payment is not made as agreed, we will tell you and explain the effect on stock preparation, production scheduling or delivery. Suspension or termination of an order and any related charges are handled under the valid agreement between us and applicable law. A prepayment is not non-refundable merely because of what it is called; cancellation and refunds follow the rules that apply to them.

5. Pricing errors and stock changes

Where we find an error in a price, description or stock figure, we tell you promptly and explain how we propose to deal with it. For orders not yet formed, we correct the information first and leave the decision to proceed with you.

For orders already formed, we will not raise the price, substitute the item or cancel simply because the website price changed; we follow the valid agreement and applicable law. Where delivery genuinely cannot be made, we discuss an alternative, a replenishment, or cancellation of the affected part. Any change of style or price requires your agreement, and we promptly refund whatever is due to you under the law or the agreement.

6. Changes, cancellation and customisation

To change or cancel an order, contact us in writing at [email protected] as early as you can. We will confirm whether an adjustment is possible given procurement, production and shipping progress, and explain the effect on cost and lead time. Any additional charge requires your agreement before it is incurred.

Where you cancel for your own commercial reasons, procurement, processing, customisation or logistics costs already incurred and not reasonably avoidable are settled under the valid agreement and applicable law. We provide a reasonable basis for those costs, take steps to mitigate them, do not charge twice for the same loss, and return any balance due.

Custom orders require prior confirmation of artwork, material, dimensions, colour, markings, packaging and the related charges. If you request changes after confirming, cost and lead time are confirmed again. Custom goods are not subject to no-reason returns for ordinary commercial reasons, but they must still conform to what was agreed, and quality issues can be raised under the Returns, Refunds and Quality Claims Policy.

7. Delivery and after-sales

Delivery is governed by the Shipping & Delivery Policy; returns, refunds and quality issues by the Returns, Refunds and Quality Claims Policy; samples by the Sample Policy. Together with the terms of a valid order, these form the rules of the transaction.

STRAND is your single point of contact for performance and after-sales on orders under these terms. We use suppliers, warehouses and carriers to perform, and that does not relieve us of the responsibility we carry as seller under the law and the agreement. Where a refund or a replacement is ours to make, we do not make it conditional on a supplier or a carrier paying us first.

8. Intellectual property

Text, images, marks and other content on this website are protected. Please do not copy, sell or use them for commercial activity outside the purpose for which they were provided without authorisation. If you need our material to promote goods you have bought from us, ask and we will confirm the permitted scope.

Trade marks, artwork and other custom material you provide must be yours to use, with the necessary authorisations. We use that material only to perform the order and within the authorisation given. Ownership, custody and later use of commissioned designs, moulds and other work product must be agreed separately in writing before any charge or production.

9. Liability and force majeure

Each party carries its own performance and compensation obligations under the contract and applicable law. Nothing here excludes liability that cannot be excluded by law, and neither involving a third party in performance nor using automated methods in consultation removes liability that would otherwise apply. Commitments validly given in a transaction remain binding as agreed.

If an event occurs that constitutes force majeure under the law or a valid agreement, the affected party must give prompt notice and a reasonable explanation, and take steps to mitigate. The parties will discuss adjustments proportionate to the impact; where performance genuinely cannot continue, the affected part is terminated and settled under the law or the agreement. Ordinary shortage of stock, or operational difficulty that could have been avoided, is not by itself force majeure.

10. Precedence, updates and disputes

Subject to mandatory law, specific terms validly agreed for an order prevail over the corresponding general terms, and a specific policy prevails over the general wording here on the matters it covers. Changes to an existing order require the law or the valid agreement of both parties. A new version published on this website does not rewrite the rights and obligations of orders already formed.

We state the effective or updated date on each page. If a dispute arises, the parties will first seek to resolve it through our customer service channels. Where applicable law and the method of dispute resolution have been validly agreed in writing, those apply; where they have not, applicable law applies and either party may seek resolution in a court with proper jurisdiction.

In these terms, written confirmation includes a contract, email or other valid electronic record that can be stored and checked for the identity of the parties and its content. Business days are Monday to Friday, Beijing time (UTC+8), excluding public holidays in mainland China.

11. Contact us

Yiwu LinkCreation Supply Chain Management Co., Ltd Room 1705, Building 6, Zhongfu Plaza, Shangcheng Avenue, Yiwu, Jinhua, Zhejiang, China Website: https://strandjewelry.com/ Customer service: [email protected]