FAQ

MOQ varies by product. Ready-stock and existing-mold items support low MOQs, and mixed SKUs and colors are available. Stock items may also qualify for lower MOQs. For private-mold or highly customized products, MOQ will be confirmed based on the design, materials and production requirements.

Yes. STRAND provides wholesale sourcing services for B2B buyers worldwide. Pricing is based on order quantity, materials, plating, stones, packaging and customization requirements. For orders of 50 pieces or more, you can contact our team for a tailored quotation.

Yes. Samples are available for existing products, and we also support sampling based on your drawings or physical samples. Sample lead time is typically 3–15 days, depending on the product and customization complexity. Sample and mold fees may be refundable after an agreed bulk-order quantity is reached.

Yes. We support OEM and ODM based on your drawings, samples or product requirements, including materials, sizing, colors, plating, stones, logos, packaging and private-mold development.

Yes. We offer logo customization including laser engraving, embossing, epoxy logo application and etching based on your artwork. Custom packaging options include hang tags, display cards, branded bags, gift boxes, luggage tags and more.

We offer zinc alloy, brass, 304 stainless steel, 316L stainless steel, 925 sterling silver and other alloy materials. Materials can be selected based on your design, quality requirements and target price.

Nickel-free, eco-friendly plating is available upon request, and relevant testing requirements can be confirmed based on the product. Lead-free requirements are subject to confirmation depending on the material and product specification.

Testing can be arranged depending on the product and destination-market requirements. Material, plating and salt-spray testing may be available, with testing duration and reports confirmed according to the specific order.

Send us the products you are interested in along with quantity, material, plating color, logo, packaging and destination country. For orders of 50 pieces or more, or for customized projects, our team will provide a tailored quotation.

B2B jewelry pricing depends on factors such as order quantity, materials, plating, stones, sizing, packaging and customization. Some products therefore use quotation-based pricing so we can provide a more accurate wholesale price for your specific requirements.

Sample production typically takes 3–15 days, while standard bulk production usually takes around 10–15 days. Final lead time depends on order quantity, product complexity, customization and production scheduling.

STRAND primarily works with selected manufacturing partners and reviews products based on materials, workmanship, appearance and order requirements. For orders with specific quality standards, samples, testing and pre-shipment quality requirements can be confirmed in advance.

STRAND serves buyers across 100+ countries and regions. We have already worked with customers in markets including the United States, Jamaica and Ghana. Shipping options for your destination can be confirmed before ordering.

Shipping solutions can be arranged based on order volume, weight, delivery timeline and destination. Express, air freight, sea freight and other options can be confirmed according to the specific order.

Yes. STRAND can help consolidate products and SKUs from multiple partner factories and arrange combined handling and shipment where applicable, reducing the complexity and logistics cost of multi-supplier sourcing.

If you experience a quality issue, please contact our service team as soon as possible and provide your order details, photos or videos of the affected products. We will verify the issue with the manufacturing partner and assist with resolution. Replacement, rework, refund or other remedies will be handled according to the agreed order terms.

Whether an order can be modified or cancelled depends on its production status. Orders that have not entered production may usually be adjusted by agreement. Customized orders involving sampling, mold development, material purchasing or production may incur related costs. Final terms are subject to the confirmed order agreement.

You can contact us through the inquiry form or contact channels provided on the STRAND website. Our service team can assist with product inquiries, quotations, samples, customization, orders, and logistics-related needs.